QuarryLink: Socoro Pty Ltd ACN 612 824 905 trading as QuarryLink
Address: Suite 1102, 132 Arthur Street, North Sydney NSW 2060
Socoro Pty Ltd ACN 612 824 905 trading as QuarryLink of Suite 1102, 132 Arthur Street, North Sydney NSW 2060 (QuarryLink, we, us or our) is committed to protecting privacy and handling personal information in an open and transparent way. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, use the QuarryLink platform, request a demo, engage with us as a customer or prospective customer, or otherwise interact with us.
1. The kinds of personal information we collect and hold
The kinds of personal information we may collect and hold include:
- contact details, such as name, email address, phone number, job title and company name;
- account and profile information, including email address, account identifier, encrypted authentication credentials and account preferences;
- customer and billing information, such as billing address, invoice details, and payment status or transaction information provided by our third-party payment processor;
- transaction and subscription information, including products or services purchased, subscription status and service history;
- communications and support information, including enquiries, feedback, survey responses and support requests;
- technical and usage information, such as IP address, browser type, device type, operating system, pages viewed, links clicked, session duration, timestamps and other website or platform interaction data;
- any other personal information you provide to us directly or authorise us to collect.
We generally do not seek to collect sensitive information unless it is reasonably necessary for our functions or activities and permitted by law.
2. How we collect personal information
We may collect personal information:
- directly from you when you fill out forms, request a demo, contact us, subscribe to services, create an account, use the platform, participate in surveys, or communicate with our team;
- from your organisation where it provides your details in connection with a subscription or account;
- automatically when you use our website or platform, including through cookies, analytics tools, server logs and similar technologies;
- from service providers, integration partners, payment providers, or other third parties that support our business operations;
- from publicly available sources where lawful and reasonable.
3. How we hold personal information
We hold personal information in electronic form, including in our internal systems and with third-party service providers located in Australia that help us operate our website, platform and business. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include access controls, authentication measures, contractual protections with service providers, and other security practices appropriate to the nature of the information.
No method of transmission over the internet, or method of electronic storage, is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
4. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for purposes including:
- providing, operating, supporting and improving our website, platform and services;
- setting up and administering accounts and subscriptions;
- communicating with you, including responding to enquiries and providing customer support;
- processing transactions, invoicing and managing payments;
- monitoring usage, performance, security and service quality;
- sending service-related notices, technical updates, administrative messages and other operational communications;
- conducting analytics, research, product development and business planning;
- sending marketing communications where permitted by law, and with consent where required;
- complying with legal obligations and resolving complaints or disputes;
- protecting our lawful interests, rights, property and the security of our systems and users.
5. When we may disclose personal information
We may disclose personal information to:
- our employees, contractors and related service personnel who need it for business operations;
- technology, hosting, infrastructure, analytics, communications, support, billing and payment service providers;
- professional advisers, including legal, accounting and insurance advisers;
- your organisation, where your use of QuarryLink is connected with a business subscription;
- regulators, law enforcement bodies, courts or government agencies where required or authorised by law;
- other parties where you have consented, or where disclosure is otherwise permitted by law.
We do not sell personal information.
6. Overseas disclosure
QuarryLink does not currently disclose personal information to overseas recipients in the ordinary course of its business operations. QuarryLink's service providers that store or process personal information on its behalf are located in Australia. If this changes in future, QuarryLink will update this Privacy Policy accordingly.
7. Cookies, analytics and similar technologies
Our website and platform may use cookies, analytics and similar technologies to:
- recognise your browser or device;
- understand how users interact with our website and platform;
- improve functionality, performance and user experience;
- support security, diagnostics and system administration.
You can usually control cookies through your browser settings. If you disable cookies, some functions of our website or services may not operate properly. See also our Cookie policy.
8. Marketing communications
We may send you marketing or promotional communications about our services where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in the communication or by contacting us using the details below. Even if you opt out of marketing communications, we may still send you service-related or administrative messages where necessary.
9. Access and correction
You may request access to personal information we hold about you, and request correction of that information, by contacting us using the details below. We will respond to requests for access or correction within a reasonable time and in accordance with applicable privacy law. In some circumstances, the law may permit or require us to refuse access or correction, in which case we will explain our decision where required.
10. Complaints
If you believe we have breached applicable privacy law, you may make a privacy complaint by contacting us using the details below. Please provide enough detail for us to investigate your complaint. We will review the matter and respond within a reasonable period. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
11. Third-party websites and services
Our website or platform may contain links to third-party websites, products or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website with the updated date shown at the top of this page.
13. Contact us
If you have any questions, requests or complaints about this Privacy Policy or our privacy practices, please contact us at:
Socoro Pty Ltd ACN 612 824 905 trading as QuarryLink
Suite 1102, 132 Arthur Street
North Sydney NSW 2060
Email: info@quarrylink.com.au
Phone: (02) 7229 1418